Frequently Asked Questions

Our professionally chauffeured Mercedes Benz Sprinter limousine service based in San Diego, CA, will get you to where you need to go efficiently and in real style. Sprinters are the preferred way for friends, groups, and families to travel because they're spacious and luxurious. The on-board services and amenities start as soon as you board our luxury sprinter with a hot washcloth and a fresh drink to begin your stress-free journey. When you book your journey with High Roller Express, you will then know what “sit back, relax, and enjoy the ride” truly feels like.

  • Is it cheaper to fly?
  • Do you offer discounts?
  • Do you have a minimum seat booking requirement?
  • Can I change my reservation on my return trip to an earlier or later date?
  • How long do I have to cancel my reservation and get a refund?
  • Does High Roller Express allow children to ride in the vehicle?
  • What facilities are there on board?
  • I need to work as I travel. Is this possible?
  • Are pets or service animals allowed on the vehicle?
  • Are food and drinks aboard the Vehicle complimentary?
  • What if someone gets too drunk and becomes unruly or difficult to maintain?
  • Does the Concierge charge for services such as making reservations for tickets or dining in Las Vegas?
  • I'm booking a winery tour, where do you pick up from?
  • I'm booking a winery tour outside of your pickup area - can we bring along a designated driver?
  • Is there room for wine purchases, shopping bags, luggage, or essentials needed for our journey?
No one should be charged a vast amount of money to experience the finer things in life. At High Roller Express™, we want our clients to experience as well as feel as though those things are attainable at a fraction of the cost.

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Take a flight to Vegas, add food & drinks on board, Lyft cost from/to airport plus waiting for your flight and a four hour journey time - average cost: $346

Take the High Roller Express™, enjoy door-to-door service, with all food & drinks included plus a host of amenities, the same four hour journey time - total cost: $289
Yes, as a veteran-owned company, we are pleased to offer Military and First Responder discounts. We occasionally run promotions through the year. Keep an eye on our Facebook for offers. We are transparent in our pricing, keeping it as simple as possible. If you want to book a trip that doesn't fit into the rates we offer here, get in touch, we'll be more than happy to help.
Yes. For our wineries tours and Last Vegas round trips, it's a minimum charge of 4 seats. You are more than welcome to book High Roller Express™ for fewer guests than 4 but the minimum charge applies.
Yes, this is solely based on availability. If the date you are requesting to change your reservation has availability, High Roller Express™ will allow you to change the reservation at no cost.
You can cancel your reservation up to 72 hours prior to departure and receive a full refund. If you cancel after that period, the seat will become non-refundable.
Yes, so long as they are NOT required by state law to ride in a car seat. Currently, California state law requires children to ride in a car seat until they are at least 8 years of age or are at least 4ft 9in tall.
Our 3500 Mercedes Benz Sprinter has interiors that rival a private jet. The vehicle comes equipped with hand stitched leather seating, optional centre table, Sirius XM, 10 charging ports, 42” TV, Wireless headsets, WIFI, DVD and blue ray, and a restroom.
For our business clients that need to get some work done, seats are fitted with tray tables big enough for laptops and work space. With Wi-Fi on board, staying connected is easy and fast. Should you require privacy, our concierge will step our of the guest cabin.
Yes! Once you purchase your seat, everything aboard the vehicle is complimentary for the duration of your journey, unless specified at the time of booking.
Unfortunately, based on the size of the vehicle, we cannot accommodate any pets or service animals on the vehicle. If you do arrive at the pick-up site with a pet or service animal, you will not be allowed to board the vehicle, and no refund will be given.
High Roller Express™ expects everyone to be adults. We pride ourselves on respecting everyone regardless of who they are. If the concierge determines that a client has had too much to drink, they will no longer be served any more alcohol. The client will be asked to be respectful of our other clients in the vehicle. We will give the client every opportunity to be compliant. If the unruly client continues to be a disruption, the driver will stop the vehicle and have the client picked up by the local law enforcement for disorderly conduct and drunkenness in public. The client will then be banned from using our services in the future. No refund will be provided to the client.
No, all amenities aboard the vehicle are included in the price of the seat.
Our standard pick up is from Temecula Valley Mall, where there's plenty of free parking. If you fully charter the High Roller Express™ we can pick up from an alternate location in the local area of Temecula and Murrieta, at no extra cost,
Yes! We always have a spare seat for a designated driver, who can ride along at no extra cost. We will also provide lunch for them.
Yes, High Roller Express™ has plenty of storage space. Depending on the journey, we also have a safe and secure 4x6 trailer, specifically designed for carrying luggage and extras such as golf clubs, mobility aids/scooters etc.